Refund policy

Return and refund policy

Many of our products are custom made by-hand so please don't hesitate in contacting us with any questions prior to ordering. 

Once the item has been produced we would unfortunately not be able to offer a refund  / exchange unless the item was faulty or incorrect to your order. However, if you do find you need to made alterations or are less then happy then please contact us and we will do everything we can to help. 

To start a return, you can contact us at glamsticks1@gmail.com.

Please note that returns will need to be sent to the following address: 23 Park Avenue, Shevington, Wigan WN6 8AQ, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at glamsticks1@gmail.com. 

Cooling off period:

If you have placed an order and then change your mind only a 25% refund will be given. You are asked to accept the terms and conditions when placing your order and cancellations can not be fully refunded if the mistake was from the clients’ side.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glamsticks1@gmail.com.